Coronavirus (COVID-19) FAQs
LATEST UPDATE – 17.03.2020
In these uncertain times, we are following official advice on a daily basis, by taking extra precautions and adapting our business methods to support social distancing.
Whilst schools remain open, we will continue to be open also, allowing our local resident’s a place to come and play, and burn off some energy. For now our opening hours aren’t changing.
However, until we are advised to close, we have put the following in place;
- > In response to the ‘Social Distancing’ advice, we have reduced our capacity in the park by 50%, so only 40 people are able to jump at one time. The WHO advice is to stay 1 meter away from people where possible and by reducing capacity this is easily possible around the park.
- > We also advise only 1 parent per child attend our sessions, so no more than 80 guests would be in park at any one time.
- > Our cleaning & hygiene measures are already of a high standard and we have allocated more resource to this in the past few weeks, ensuring extra cleaning and disinfecting of all areas, repeatedly through the day.
- > We’ve put hand sanitiser (subject to availability) and tissues on reception for when checking in and at key areas around the park.
- > Posters are displayed around the sites reminding customers to wash their hands regularly.
For the latest updates and advice please see the NHS website below; www.nhs.uk/conditions/coronavirus-covid-19/
We’ve tried to answer the most common questions we’ve had so far about how businesses are dealing with the Coronavirus. We’ve split the questions into the following sections;
How is Freedome reacting to the Coronavirus?
1. Has there been a confirmed case of Coronavirus at any Freedome parks?
There has been no coronavirus (COVID-19) cases tied to Freedome parks. The risk to our guests and employees remains low.
2. Have there been any confirmed cases of coronavirus in Ellesmere Port?
For the most accurate and up-to-date information regarding coronavirus, please visit the NHS website at www.nhs.uk/conditions/coronavirus-covid-19/ or contact your local health department.
3. Is it safe for me and my family to jump at this park? What measures have your park put in place in response to the virus?
The health and safety of our staff and guests is our top priority. In line with guidance provided by the health authorities, we have reinforced and extended our cleanliness measures to maintain a safe and hygienic park environment.
4. How are you making sure guests who are infected don’t come to the park and infect others?
We have important guest health and safety guidelines posted at the entrance to all our parks reminding guests about the importance of staying healthy and encouraging all guests to follow guidance from the NHS, including the recommended prevention measures. In addition, we have also reinforced our cleanliness measures to maintain a safe and hygienic park environment (see Q3 above).
5. Will your park be closing or reducing hours in response to the spread of Coronavirus?
The safety of our guests and staff is our top priority. We are currently working closely with the relevant health departments in compliance with their required protocol to determine any suitable next steps.
6. How are you keeping your staff safe?
The safety of our guests and staff is our top priority. We have reinforced our illness policies to ensure that any employee who feels ill remain at home until medically cleared to return to work. As always, we are following the guidance of the relevant health departments, advising our staff to locate their local health department contact information, and encouraging all team members to check the NHS website for accurate information regarding how Coronavirus spreads and prevention measures. Inside our parks, we have reinforced our cleanliness measures to maintain a safe and hygienic park environment (see Q3 above).
7. Where is the best place to look for updates regarding Coronavirus? How can I protect myself against the virus?
Please visit the NHS website www.nhs.uk/conditions/coronavirus-covid-19 for the latest, most accurate information regarding the virus and prevention measures. It is important to take good care of yourself and others. According to the NHS, here are a few ways you can protect yourself:
- > Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitiser.
- > Avoid touching your eyes, nose, and mouth with unwashed hands.
- > Avoid close contact with people who are sick.
- > Cover your cough or sneeze with a tissue, then throw the tissue into a bin; or cough or sneeze into your upper sleeve, not your hands.
- > Clean and disinfect frequently touched objects and surfaces.
8. What general steps are you taking to keep the park clean?
We are cleaning throughout the day to sanitise all high-frequency touchpoints. We also clean every night and sanitise trampolines, foam, and all attractions. We are ensuring that all hand sanitizing stations are filled and available to guests.
9. What are you doing to keep your attractions disinfected?
We disinfect attractions daily at the end of business via wipe downs, mops and sprays.
10. What are you doing to disinfect common areas in the park during business hours?
Staff members are trained to disinfect common areas such as: front desk, waiver stations, toilets, seating areas, party rooms, furniture, handrails etc. throughout the day via wipe downs, mops, and disinfectant sprays.
11. How often are the party rooms cleaned?
Party rooms are turned over every hour during peak operating hours. During the turnover, the rooms are disinfected by wipe downs, mops, sprays and chemicals. Also, all plates, utensils, and other party goods are thrown out and replaced.
What happens if businesses are told to close?
12. Can I reschedule my jump tickets or my booked event?
Yes. We would be happy to reschedule your jump time and/or event at a future date or offer you a full refund.
13. Will I get a refund on my Membership?
If we are forced to close for any reason, we will ensure we’ll add the closed period of time onto the end of your membership period, meaning you won’t miss out on any jump time you’ve paid for!
14. Can I get a refund if I currently have a party booked?
We understand your concerns and would welcome the opportunity to discuss the ways in which we are keeping our parks clean and safe.
If pressed to cancel…
We are happy to work with you on rescheduling an existing booking or offering a refund if you wish to cancel your event entirely. [See refund policy below]. We appreciate your continued support and look forward to seeing you at our park soon.
15. Party Refund Policy
In order to get a full refund you must cancel your party at least 7 days before the party is due to take place.
If it is less than 7 days to your party and the park is still open, i.e. we have no reason to close and you want to cancel your party, we will happily rearrange your party for any time over the next 365 days.
If the park is forced to close due to government advice and local cases then of course we will offer you the chance to reschedule your party or we’ll be happy to provide you with a full refund.